Effective Date: 8 August 2025
1. Introduction
W12 Dental & Implant is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with UK data protection laws (including the UK GDPR and Data Protection Act 2018).
2. Who We Are
W12 Dental & Implant
67 Askew Road, London W12 9AH
Email: info@w12dentalandimplant.co.uk
Telephone: 020 8740 3021
Data Controller: The Practice Manager
3. Information We Collect
We may collect the following types of information:
Personal details (name, date of birth, address, contact details)
Medical history and dental records
Payment and insurance details
Appointment history
Communication preferences
4. How We Use Your Information
We use your information to:
Provide safe and effective dental care
Manage appointments and patient records
Process payments and insurance claims
Communicate with you about your care
Comply with legal and regulatory obligations
5. Sharing Your Information
We will only share your information with:
Other healthcare professionals involved in your care
Dental laboratories and service providers we use to deliver treatment
Regulatory bodies such as the GDC, CQC, or NHS (where required)
Our IT and software providers (secure, GDPR-compliant)
We will never sell your data to third parties.
6. Retention of Records
We retain your dental records in line with NHS and GDC guidelines — usually for 11 years after the last treatment (or until a child patient reaches age 25).
7. Your Rights
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion (where applicable)
Withdraw consent for marketing at any time
To exercise your rights, contact us at info@w12dentalandimplant.co.uk.
8. Complaints
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.